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Customer Service Overview

The relationship between enterprise and customer affects the success of any business. Good communication between staff and customer not only gets the job done, it is the first and foremost means of providing excellent customer service. And quality customer service ensures the customer remains satisfied.

Using CBS RICH system [Requests, Inquiries & Complaints Handling] enables you to keep YOUR CUSTOMERS happy by:

• capturing and tracking requests efficiently, inquiries and complaints to ensure they are followed through to a satisfactory conclusion;
• understanding the background history to issues and any action taken so far;
• responding promptly and properly to customer issues whilst they are on the phone;
• recalling accurately, details of what's previously taken place or what you said before;
• being aware of what your staff and work colleagues are saying to customers; and
• providing clear procedural training to staff (for new employees or people who have not dealt with this sort of client matter previously).

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