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Key Functions of CBS - The Benefits

Finding ways of keeping staff cost under control as a percentage of revenue can be a significant challenge. This is especially true for yield management in today's difficult market conditions.

Senior executives have a lot to juggle: drive down cost; maintain customer service levels; ensure product quality. Effective staff supervision and motivation are THE Critical Success Factors in a hotel … and ROSTERING is the key!

Accurate & Meaningful Reporting
Rosterers, supervisors and senior managers are able to extract detailed reports relevant to their business decisions, at the click of a button. It enables greater financial control and makes supervisors more accountable for their labour costs, thereby increasing profitability.

Cost comparisons
Having cost to revenue and production forecasts data constantly on hand, supervisors can readily identify and cut unnecessary costs from their rosters without sacrificing output or service quality.

Managers can also see how well their people have been deployed with regard to purpose, productivity and personal preferences. Over time, managers can use productivity data to plan more effectively for seasonal levels of demand.

Preferences
Studies show that inflexible rosters cause most staff dissatisfaction.

With CBS, staff can enter preferences for and against the following:

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