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Operations

The extent of the Operations Department or function within an enterprise depends largely on the scope and nature of the business.

Clearly, there is an infinite array of different circumstances that may exist in any enterprise, but there are also some fairly common factors as well. It is to these common situations that CBS software is targetted.

As enterprises evolve over time, their culture also changes. The larger the enterprise, the more proceduralised its functions tend to be. The more customer focussed an industry, the more competitive each market participant needs to be. The more practical the daily tasks of the staff the more supervision there needs to be.

As culture changes, staff attitudes change, sometimes for the better, sometime worse. And productivity of the workforce is directly related to staff attitudes and motivation.

Rosterable staff can represent a large proportion of an enterprise's workforce. Management's responsibility is to direct the activities yet control the overall cost. Depending on the amount of capital required, labour can account for between 30% and 70% of the overall costs of a business.

A relatively small change in staff costs can have a dramatic effect on net profit. For instance, a 5% reduction in staff cost typically contributes a further 50% or more to the bottom line ... so 10% less staff cost would result in 100% profit improvement. What CEO would not want to double their profit?

There are many other factors that management needs to control in their operations area. Things like the design of roles and processes, the quality of customer service, the work safety, the knowledge and attitude of staff, the ability of supervisors and the amount of time supervisors and managers can actually spend with their staff or teams. The effectiveness of leadership is directly proportional to the amount of time leaders spend with staff members, both as a team and one on one.

CBS has been specifically designed to support the above roles and needs. And yes, it is expected that a very substantial and sustainable lift in overall profitability of a business is likely if the enterprise focusses on customer service, staff satisfaction and waste reduction as made possible by CBS functionality.

So if you want to make a difference in how your organisation operates or how much you make, just give us a call and ask for a demonstration.

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