User Support Directory

Welcome to CBS

How CBS Works for You

CBS Help - Admin Work

CBS Help - SECAs

CBS Help - Org Units

CBS Help - HR

CBS Help - e-GRAMs

CBS Help - CORRIDOR

CBS Help - Document Management

CBS HELP TABLE OF CONTENTS

Before you start:
Ensure you are 'CBS savvy'... read through the "CBS User Tips & Info" for general CBS awareness information and User hints and tips that answer frequently asked questions [FAQ's]. Additional tips / answers to FAQ's about specific functionality will be available under each of the functionality sections.

SIGN-ON: to enter username and password and navigate to key entry points.

PEOPLE & LEGAL ENTITIES: people and other legal entities recorded in CBS.

CUSTOMER SERVICE: controlling the interactions between an enterprise and their customers, incorporating the RICH system [Requests, Inquiries, Complaint Handling].

ASSET MANAGEMENT: controlling the assets related to an enterprise.

SCHEDULING WORKS JOBS: uses the assets, linked to processes (captured in CORRIDOR™) enabling the scheduling of works to be undertaken on a timely basis.

ALPHA PAGE: controlling and driving information out of CBS and delivering it to people (both internal and external to the enterprise) via the web but without the need to give them access to CBS.[P]

ADMINISTRATIVE WORKFLOW:[P555]

CORRIDOR™: a filtered search listing all types of CATIPS [Catalogue Item Points] that constitute a fully catalogued and classified library of records that can be cross-linked to provide deep and multi-dimensional meaning and used as reference items for other CBS functionality. [P537]

HUMAN RESOURCES: a whole suite of human resource management functions [P564]

DOCUMENT MANAGEMENT: [P554]

e-GRAMs: a powerful means of communication with other CBS Users.[P538]

ORGANISATIONS: internally, the unit/department structure/hierarchy of the enterprise and, externally, businesses with which your enterprise has a relationship that is useful to record. [P550]

SECAs: Electronic Surveys, Evaluations, Checklists & Assessments>[P553]

So... thanks for using CBS. Our team at Compass is dedicated to making your use of CBS as easy and rewarding as possible.
Your input is valuable to us...
If you have queries or if you have comments about CBS Help or maybe you would like to share ideas that would be useful for other CBS Users, please contact us at this e-mail address - lparsons@compassportal.com.au.

392-030108-GE-D

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